Terms & Conditions
Last updated: 07/02/2026
These Terms & Conditions apply to all services provided by Prolivis. By accessing this website, submitting your details, or engaging in any Prolivis service, you agree to be bound by the terms set out below.
1. Services Provided
Prolivis provides fitness and lifestyle consulting services, including but not limited to lifestyle audits, fitness programming, habit and structure guidance, and one-to-one consultations. Services are educational and advisory in nature and are not intended to replace medical, nutritional, or psychological advice from qualified professionals.
2. Eligibility & Responsibility
By engaging with Prolivis services, you confirm that:
You are at least 18 years of age.
You are physically and mentally capable of participating in fitness-related activity.
You will disclose any relevant medical conditions, injuries, illnesses, medications, or limitations prior to beginning any programme.
You acknowledge that participation in fitness and lifestyle activities carries inherent risk. You accept full responsibility for your health, safety, and wellbeing during and after participation in any Prolivis service.
2a. Health Screening & Medical Clearance
By engaging in Prolivis services, you confirm that you have completed any required health screening honestly and accurately. Where appropriate, you confirm that you have sought medical clearance from a qualified healthcare professional prior to beginning any fitness-related activity.
Prolivis reserves the right to refuse or suspend services if health or safety concerns arise.
3. Consultations & Communication
Where consultations or calls are offered, all bookings are subject to availability. Requested times are not guaranteed, and calls may take place at the closest available alternative. Prolivis will make reasonable efforts to communicate any changes in advance.
Prolivis reserves the right to reschedule or cancel consultations where necessary.
4. Payments & Fees
All fees must be paid in full prior to the commencement of services unless otherwise agreed in writing. Prices are listed in GBP and may be subject to change at any time.
Prolivis reserves the right to refuse or terminate services if payment obligations are not met.
5. Cancellations & Refunds
Due to the personalised nature of Prolivis services, refunds are not guaranteed. Any requests for cancellation or refund will be assessed on a case-by-case basis.
Where services have already commenced, refunds will generally not be issued.
6. Results & No Guarantees
While Prolivis aims to support positive and sustainable change, results cannot be guaranteed. Outcomes depend on individual effort, consistency, adherence, lifestyle factors, and external circumstances beyond Prolivis’ control.
Prolivis makes no guarantees regarding specific outcomes, results, weight loss, performance improvements, or behavioural change.
6a. Coaching vs Medical Disclaimer
All services provided by Prolivis are educational and coaching-based in nature. Prolivis does not provide medical, nutritional, psychological, or therapeutic advice. Nothing provided should be interpreted as diagnosis or treatment of any medical condition.
Clients should consult appropriate qualified professionals for medical or health-related concerns.
7. Limitation of Liability
To the fullest extent permitted by law, Prolivis shall not be held liable for any injury, illness, loss, damage, or adverse outcome arising from participation in services, reliance on provided information, or use of this website.
Clients participate entirely at their own risk and assume full responsibility for any consequences arising from their actions or inaction.
7a. Force Majeure
Prolivis shall not be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, illness, injury, technical failures, power outages, internet disruption, or government restrictions.
8. Intellectual Property
All materials provided by Prolivis, including programmes, documents, written content, and branding, remain the intellectual property of Prolivis. Materials may not be copied, shared, or distributed without written consent.
9. Privacy & Data Protection
Personal data is collected and processed in accordance with the Prolivis Privacy Policy. By using this website or services, you consent to such processing.
9a. Online & Remote Services
Where services are delivered online or remotely, Prolivis cannot guarantee uninterrupted access due to factors outside of reasonable control. Clients are responsible for ensuring suitable technology, internet access, and a safe environment for participation.
10. Changes to These Terms
Prolivis reserves the right to update or amend these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any changes.
11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Prolivis
Email: info@prolivis.co.uk